Return Policy

Return Policy

As soon as you receive your shipment, we recommend you:

  • Carefully inspect the contents for any shipping damage or defects.
  • Verify that you received the items you ordered.
  • Damaged merchandise is required to be reported within 7 business days of the delivery date to receive a replacement.

If you are not satisfied, follow the packing instructions listed below.

Packaging Your Return
  • Returned items must be mailed back within 30 days in original condition. Washed, worn, or used items will not be accepted.
  • Please include your invoice or a note with your or name, address, and order ID# with the return.

 

Once your item arrives back and is found to be in original condition, a refund will go back to the same form of payment originally used for the order.  If there is an alternate item or size you prefer instead, you will have to submit a new order for that alternate item. If are approved, then your refund will be automatically applied to your orginal form of payment within 30 business days.

 

Please contact us by email at callingallcaptainsab@gmail.com to receive our return postal address.

* We do not accept returns on Videos and CDs, all Poster types and Billboards, Body Jewelry, Swim Wear, Underwear, Guitar Tabs and Books.  Worn, washed, or used items will not be accepted and may be returned at the customer’s expense.

**Customers are responsible for return postage. Original shipping charges, customs fees, and import taxes are non-refundable.

 

To speak with us regarding a dispute, please email us at callingallcaptainsab@gmail.com and request a call back. Thank you.